We are committed to providing our customers with high-quality lighting solutions and ensuring a positive experience with every purchase. Below you will find the details of our warranty policy designed to protect your investment in our products.
Warranty Coverage:
- AFROG LED Lamps come with a 1-year warranty from the date of purchase.
- This warranty covers any defects in material or workmanship under normal use during the warranty period.
- During the warranty period, AFROG LED Lamps will repair or replace, at no charge, products or parts of a product that prove defective due to improper material or workmanship, under normal use and maintenance.
Warranty Exclusions:
- The warranty does not cover any problem caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship.
- Damage resulting from negligence, unauthorized modification of the product, or natural disasters.
- Damage resulting from improper use, including, but not limited to, using the lamps in an environment they are not designed for.
How to Claim the Warranty:
- To obtain warranty service, contact us through our customer service portal to determine the problem and the most appropriate solution.
- You will need to provide the original purchase receipt or proof of purchase.
- Follow the instructions provided by the customer service team to send your product for repair or replacement.
Limitations of Liability:
- AFROG LED Lamps shall not be liable for any incidental or consequential damages resulting from the use or inability to use the product.
- This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.
Additional Information:
- This warranty policy is valid for purchases made directly from AFROG LED Lamps or authorized retailers.
- For any queries regarding the warranty policy, please contact our customer service team.
Final Statement: At AFROG LED Lamps, we take pride in the craftsmanship of our products. We are dedicated to ensuring your satisfaction and trust in our brand. This warranty policy reflects our commitment to providing you with products of the highest quality and reliability.
Thank you for choosing AFROG LED Lamps – where quality and customer satisfaction illuminate together.